The situation
An RJR client identified concerns about the accuracy and consistency of overtime rules configured within UKG Pro for one of their divisions. The existing configuration had not been systematically reviewed, creating risk that OT calculations were not fully aligned with the division's intended pay policies.
Without a structured review, misconfigured OT rules can result in payroll errors, compliance exposure, and employee relations issues — problems that compound over time and become harder to unwind the longer they go unaddressed.
The client engaged RJ Reliance under a managed services arrangement to assess the current state, identify gaps, and deliver a corrected configuration.
How we approached it
RJ Reliance began with a structured review of the division's existing UKG Pro OT rule configuration, mapping each rule against the client's stated pay policies and any applicable regulatory requirements.
Where misalignments or gaps were identified, our consultants worked directly within the UKG Pro environment to remediate the configuration — adjusting rule logic, thresholds, and sequencing as needed to accurately reflect intended overtime policy.
Throughout the engagement, we documented both the original state and the changes made, giving the client a clear audit trail and a reference baseline for future configuration decisions.
The outcome
The division's UKG Pro OT rules were brought into alignment with the client's pay policies, reducing the risk of miscalculated overtime and the downstream payroll and compliance issues that follow from it.
The client also gained structured documentation of their OT rule configuration — an asset that supports ongoing administration and makes future changes easier to manage with confidence.
This engagement reflects RJ Reliance's approach to managed services: targeted, expert-led remediation that resolves specific configuration problems while leaving the client in a stronger operational position.