The situation
A division within an anonymized client organization was experiencing inconsistencies in how workers' compensation pay codes and leave of absence rules were configured in UKG Pro. The existing setup had accumulated gaps that created risk around pay accuracy and policy compliance.
The client needed a structured review to surface configuration issues and a clear path to bring the rules in line with operational and regulatory expectations—without disrupting ongoing payroll and leave administration.
How we approached it
RJ Reliance conducted a detailed review of the division's workers' compensation pay code structure within UKG Pro, examining how each code was defined, triggered, and mapped to payroll outputs. We assessed whether the configuration matched the client's actual pay policies and identified points of misalignment.
In parallel, we reviewed the leave of absence rules governing the same population, tracing how leave types were configured, how they interacted with pay codes, and where rule logic could produce unintended results.
Based on those findings, we implemented targeted optimizations to both the pay code setup and the leave rules, bringing the configuration into alignment with the division's requirements and establishing cleaner, more maintainable logic for ongoing administration.
The outcome
The division's workers' compensation pay codes and leave of absence rules in UKG Pro were brought into accurate alignment with operational policy, reducing the risk of pay errors and compliance gaps for affected employees.
The optimized configuration also simplified ongoing administration, giving the client's team a cleaner foundation to manage future changes to pay codes or leave rules within the affected division.