The situation
A nonprofit community recreation organization needed to modernize its human capital management and workforce operations. The organization had outgrown its existing tools and required a unified platform capable of supporting the full range of HCM and workforce management functions across its workforce.
With no single system of record in place, the organization faced fragmented processes spanning HR, payroll, scheduling, and time management. Leadership recognized that a full-suite implementation was necessary to bring consistency, compliance, and operational efficiency to its people operations.
How we approached it
RJ Reliance engaged the client under a managed services and modernization model, taking accountability for the end-to-end delivery of UKG Ready across all available modules. The project kicked off in September 2025 with a structured implementation methodology designed to align configuration decisions with the organization's operational realities.
Throughout the engagement, our team worked closely with stakeholders across HR, finance, and operations to ensure that each module was configured to reflect the organization's workflows rather than forcing the organization to adapt to out-of-the-box defaults. Change management and knowledge transfer were built into the delivery approach from the outset, not added at the end.
Given the nonprofit context, particular attention was paid to the organization's scheduling complexity and its need to manage a workforce that often includes a mix of full-time staff, part-time employees, and seasonal workers common in community recreation settings.
The outcome
RJ Reliance successfully delivered all UKG Ready modules as scoped, giving the organization a single, integrated platform for managing its workforce from hire to payroll.
The organization moved from fragmented, manual processes to a unified HCM environment. Staff and administrators gained access to self-service capabilities and consistent workflows across HR, time, and payroll functions.
With the full suite in place and the client team trained and supported, the organization is positioned to manage its people operations with greater visibility, control, and scalability as its programs and workforce continue to grow.