The situation
A manufacturer expanded its operations by establishing a net-new division or location—an addition that arrived without any existing workforce management infrastructure. Unlike a migration or upgrade engagement, there was no prior system configuration to carry forward and no established processes to inherit.
The client needed a complete UKG Pro Workforce Management environment built from the ground up, calibrated to the specific scheduling, time-tracking, and labor management requirements of the new entity. At the same time, they recognized they would need sustained operational support beyond go-live rather than a one-time implementation handoff.
The combination of a greenfield technical scope and the need for ongoing managed services called for a partner able to handle both the build and the long-term stewardship of the solution.
How we approached it
RJ Reliance engaged the client under a managed services and modernization model, taking responsibility for the full UKG Pro implementation for the new division. Beginning in January 2026, the team initiated discovery to understand the workforce structure, pay rules, scheduling requirements, and compliance considerations unique to the new location.
Because no legacy configuration existed, the team had the flexibility to design the UKG Pro environment according to current best practices rather than working around inherited technical debt. Configuration decisions were made with the long-term managed services relationship in mind, ensuring the resulting setup would be supportable and adaptable as the division matures.
The managed services component means RJ Reliance will remain an active operational partner after go-live, providing the client with continuity of expertise and a consistent point of accountability for the platform.
The outcome
The engagement kicked off in January 2026 and has been completed, bringing the new division online with a purpose-built UKG Pro Workforce Management environment rather than a provisional or adapted configuration.
By pairing the implementation with managed services from the outset, the client avoids the knowledge gap that commonly follows a project handoff—the team responsible for building the system will also be the team supporting it.
The greenfield nature of the engagement provides a clean foundation: configurations reflect current UKG Pro capabilities and the division's actual operational model, without compromises inherited from a prior system.