The situation
An RJR client operating on UKG Pro identified concerns about the integrity and consistency of attendance policies within one of their divisions. Over time, policy configurations had drifted or been set up in ways that did not fully reflect current business rules, creating risk around enforcement and compliance with internal standards.
The division needed a structured, expert-led review to surface those gaps and put a corrected, sustainable configuration in place — without disrupting day-to-day workforce management operations.
How we approached it
RJ Reliance engaged the client under a managed services and modernization model, beginning with a thorough review of the division's existing attendance policies as configured in UKG Pro. This included mapping configured rules against stated business intent and identifying discrepancies, redundancies, or missing logic.
Working closely with the client's HR and operations stakeholders, the team prioritized the gaps by business impact and moved through a structured remediation process — adjusting, consolidating, or rebuilding policy configurations within UKG Pro to match actual requirements.
Throughout the engagement, RJ Reliance documented the rationale behind each configuration decision so the client's internal team could maintain and extend the policies going forward without recreating the same ambiguities.
The outcome
The division's attendance policies were brought into alignment with business intent within UKG Pro, replacing configurations that had accumulated inconsistencies over time with a clear, maintainable structure.
The client gained a more reliable foundation for attendance tracking and policy enforcement within the division, along with the documentation and context needed to manage ongoing changes independently.
The engagement also gave the client's team greater confidence in the platform as a source of truth for attendance data — a prerequisite for broader workforce management decisions within that division.